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Old December 14th, 2011, 03:35 PM   #1
94PrbGT_Hou
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Join Date: Apr 2008
Location: Houston, TX
Posts: 118
Probe Addiction - Kenny, how do I get in touch with him. Order outstanding since May

I read somewhere on here that someone could reach Kenny at Probeaddiction? I ordered plug wires in May 2011. The red sleeved ones for my 94 GT. I have sent him about 8 emails to sales@probeaddiction.com and started CCing sales@gmaddiction as well. I have called several times. I have received nothing but automated emails stating thank you for your order, shipments are running 4-6 weeks, etc. Except for one time I did receive an email back in July stating that he was looking into it.

I have received nothing since as far as communication, and I have no means to reach him other than the emails (auto responses) and phone on probeaddiction.com (no answer or response).

If anyone can get in touch with him please PM me or respond here. I have a lot more that I want to order but am reluctant to spend any money with him if I dont know if I will ever get the product. It sucks too because he seems to be the best place to go for Probe parts. Really bummed about that.
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Jeff - 94 Probe GT - 2nd owner - Stock but just getting started, but limited budget
Todo:HEI mod asap/Install my Injen cold air intake, valve cover gaskets, possibly head gasket
Planned:G4 IM/Bored TB/High flow cat/Cat back exhaust/17 or 18 inch rims /Mazdaspeed rotors and brakes front/Protege brakes back with e-brake (MTX here)/Sleepy mod/Sensei Body Kit w/hood/Someday would like to switch to ZE
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Old December 14th, 2011, 04:10 PM   #2
94mx6lsze
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Join Date: Jan 2010
Location: Everett, WA
Posts: 1,037
I am sorry, but I don't know how to get in touch with him. On another note:

Begin rant

That's completely unacceptable. I would not put up with it, although I don't know what I could do about it if I was in your situation. He is running a business, and people who run businesses should be responsible. I have been seeing more and more threads like this and it just makes me mad. Why should we keep buying from the vendors that are making us wait two, three, six months in your case? Personally, I don't think we should.

End rant.

It is a true bummer that you have to go through this waiting game, and I am sorry. I, too have played this game, and feel sympathy for you. Hopefully you can get it sorted out before christmas. It'll be like a present.
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Old December 14th, 2011, 04:23 PM   #3
concealer404
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Join Date: May 2010
Location: Indianapolis
Posts: 3,672
Step 1: Call credit card company/bank, explain situation.
Step 2: Receive money back.
Step 3: Order parts elsewhere
Step 4: ?????
Step 5: Profit!


Unacceptable, and you should stop putting up with it. I give a vendor a week to update the order in some way, even if it's just to say "this is on back order."

If there's no update at all within a week, i send an inquiry. If i get no acceptable answer within two weeks, i pull the money back, and order from somewhere else, usually posting about my experiences with the first vendor.

It's sickening how often it happens, to be quite honest.
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1988 MX6 GT $2014 Challenge Car, 1990 MX6 GT DD/$2014 Challenge Car, 1993 Escort GT Broken Forever, 1993 Miata F2T Incoming, 1995 Miata Built turbo goodness, 2000 Cherokee Sport Yum! Groceries!, 2000 Miata Why did i buy this?

Last edited by concealer404; December 14th, 2011 at 04:25 PM.
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Old December 14th, 2011, 08:23 PM   #4
Gt-Addict
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killzsrt's
 
Join Date: Aug 2009
Location: Ohio
Age: 32
Posts: 4,152
OP - Do as the other 2 members here have said already and just go to your bank and get your money back etc....then order wires from "prdonline.com" these wires are run in alot of members engine bays and work the same if not better that probeaddiction wires. just my $0.02

Good-Luck

P.s. ProbeAddiction.com isn't the only place to get performace parts for our cars either. Search around and you'll see what I'm talking about.

Last edited by Gt-Addict; December 14th, 2011 at 08:26 PM.
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Old December 14th, 2011, 09:17 PM   #5
mac1
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Quote:
Originally Posted by Gt-Addict View Post
P.s. ProbeAddiction.com is no longer a place to get parts for our cars at all.
fixed it for ya
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Old December 14th, 2011, 09:22 PM   #6
KING6
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Join Date: Nov 2003
Location: Waite Park, MN
Age: 30
Posts: 1,199
If you made the payment by paypal and your covered under the buyer policy, you can make a claim within 30days.. I wouldnt have waited any longer then that to start resolving the problem. Any reputable seller would refund or give you the option to wait if they had an extended delay in whatever they sell "in stock".
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Old December 14th, 2011, 09:40 PM   #7
sloww93
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Join Date: Sep 2008
Location: missouri
Posts: 881
I had crap service from them too. Haven't been to their website in years. Obviously they deal with different vehicles also bc I ordered some clear turns YEARS ago but recieved turnsignal blackouts for a chevy truck instead
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