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Old March 22nd, 2007, 12:52 PM   #1
STROKER
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Join Date: Nov 2006
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Order # 11093

I Matt
For my inquiry to Canada/USA custom I need:

- Your complete name ( firt and last name )
- Total amount you have paid to ship my 4 tokico strut spring combo
- Approx. dimmensions and weight of the box.

I order theses struts the 7 january ans still nothing!!!

Email me please: fortier_pascal@hotmail.com
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Old April 5th, 2007, 12:57 PM   #2
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Have you tried calling him?
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Old April 5th, 2007, 01:52 PM   #3
ferant316
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Yea he's a good guy, but gets overwhelmed sometimes. Same thing happened to me last year around this time and a quick call solved it and he felt so bad he spruced up the deal a little for me.
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- Stock, 85k miles, gone./95
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Old April 10th, 2007, 07:08 PM   #4
Gummy Grip
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Shipped in Jan, https://2684262116.monstercommercesi...al_receipt.jpg
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Old April 13th, 2007, 05:27 PM   #5
STROKER
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Yes I know that Matt sended my strut but the package it is stop in a custom ( I dont know witch one?? ) I can't communicate with USPS because I'am a Canadian and only the sender can make an inquiry ( a research to understand what is happen...)
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Old April 13th, 2007, 10:03 PM   #6
s8n
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Sorry bro, but anything large or valueable gets stuck in customs. There's not much you can do anyway as long as its stuck in customs, you can't really expediate that process at all. Once it's cleared customs you have the ability to pick it up, but it appears as though it hasn't even cleared yet.

It's true the shipper has to initiate the process... but trust me.... you won't get much if any information regarding the package. That's the downside of USPS/Postal System. They might offer the best rates when it comes to international shipping... but their package tracking is lacking to say the least.
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'93 Silver PGT - Temperamental and heavily modified
'07 Black A4 - A turbo, exhaust gasses go into the turbocharger and spin it, witchcraft happens and you go faster.
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Old April 25th, 2007, 04:06 PM   #7
Inferno
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I am from Canada too, so this will apply to my possable $1000+ order. I will await to see the outcome of this before I commit.

Hope it all works out between the seller and buyer.
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Old May 6th, 2007, 02:31 AM   #8
s8n
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Anything high value is going to be under scrutiny.

We shipped some books out to Africa [to a mission] and the package took nearly 4mo's to get there. The shippers thought they had been stolen. This was just via Airmail.

We shipped some stuff out to Jamaica [sp?] via Express. Shouldn't be more than a week. The package took nearly a month to get there.

Then there's the odd cases where the packages end up there 2-3 business days after we send them.

International shipping is a crap shoot to say the least. The whole US mail system is screwy to say the least.

If you want a fun test, mail some letters to yourself. Make sure they are varying sizes and ship them out sequentially. Do 7 in the course of 7 days. Logic says you would get each letters back 1-2 days after you send them. You should in theory get them in the same order you sent them out. I'll say on average 6 will get back to you in a timely manner... 1 will take a few extra days to get there.

We have PMB's [private mail boxes]. We get a lot of mail bins back to us w/ other peoples outgoing mail in it. I.e. a letter got stuck in the bin after it had been processed at the post office or our private courier. The outgoing letter never entered the system.
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'93 Rio Red PGT - Dead and in the garage
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'93 Silver PGT - Temperamental and heavily modified
'07 Black A4 - A turbo, exhaust gasses go into the turbocharger and spin it, witchcraft happens and you go faster.
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Old May 10th, 2007, 12:56 PM   #9
STROKER
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HEY MATT!
Do you filed a claim like you supposed last week?? Give me an answer quickly!

Pascal Fortier
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Old May 11th, 2007, 11:20 AM   #10
Gummy Grip
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yes sir, they are telling me 2 months to find out the status
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Old May 11th, 2007, 07:10 PM   #11
CanadianDream
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Stroker, you need to relax man. This guy is doing everything he can to help find your package.

You are in Canada, and you made an expensive order from the USA. Did you look into the complications BEFORE you made the purchase?

Customs can hold your package for a very long time. There are only 3 entry points for large packages in Canada. Therefore, there is a long delay often on any package of value.

Probe garage has mailed your package, has provided you the proof and now you must just wait. I will do what I can to look into this as I have been through it before, but YOU should start calling the Montreal customs office and asking about your package. Also call the shipping agent and get the point of entry for the package into Canada. Then contact THAT specific customs point directly.

Also try calling Canada Post and NICELY explaining your situation, and asking for their opinion on what to do.

good luck!
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Old May 11th, 2007, 11:04 PM   #12
tour96se
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^w3rd
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93gt 230k dd.

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96 pgt 135k dd

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Old May 13th, 2007, 03:00 PM   #13
STROKER
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Yes I know that Matt make all he can for me . I made approx. 20-30 call and many many email to USPS, Canada post, Custom Canada and can't found were is the pacakge. Only the sender can make an inquiry... The biggest problem is the note on the package: Non delivery instruction: ABANDON. Nobody fille the non delivey package .

I ordered 15-20 times some cars pieces in the USA and I had never a problem.

I bought a used OEM struts instead of a Tokico... ;-(

I have only one thing to do..wait....
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Old June 12th, 2008, 07:56 AM   #14
STROKER
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Join Date: Nov 2006
Posts: 15
Where is my refund???

Where is my refund? Matt ,you promise me a refund of 282$...... Email me
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Old June 12th, 2008, 08:00 AM   #15
PGT97_Racer
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Wow.. this is really taking a lot of time to take care of.
Is it that hard to refund a client?
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KLZE, Hotshot Headers, Hotshot CAI, Pacesetter exhaust, 626 swar bar, AWR adjustable endlinks, Centreforce clutch, MX-3 Flywheel, JJ resonated TP, Eibach Springs, Shogun Rims, Mach 1 Chin and
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Old June 13th, 2008, 08:21 PM   #16
Silver Sinsei
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can't you pm him?
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Old June 17th, 2008, 07:49 AM   #17
STROKER
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I try many times... but since a few mounths...he never answer to me.... I'm so discouraged!
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Old June 20th, 2008, 07:48 AM   #18
STROKER
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Posts: 15
If he don't want to refund me, I could send me some MX6 part instead ...Somebody can call him...? Because my english is not very good...

Thanks

Pascal
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